Shipping policy

Thank you for shopping with CosyHugs! We’re committed to delivering your cozy essentials safely and on time. Here’s everything you need to know about our shipping process:

📍 Shipping Locations

We currently ship across India. For bulk or gifting orders outside India, please contact us directly at [support@cosyhugs.com/ +91-9582855976].

🚚 Processing Time

  • All orders are processed within 2–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

⏱️ Estimated Delivery Time

  • Within India: 4–7 business days

Please note that delivery timelines may vary slightly based on location and courier partner performance.

💰 Shipping Charges

  • Within India: Free shipping on all prepaid orders above ₹999. A flat ₹99 may be charged for orders below ₹999.

  • Cash on Delivery (COD): COD charges of ₹50 apply.

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking link via SMS/email to monitor its journey to your doorstep.

❗Delays & Exceptions

  • While we do our best to ensure timely deliveries, unforeseen delays due to weather, customs, or courier issues may occur.

  • If your order is delayed beyond the estimated time, please contact us at [support@cosyhugs.com/ +91-9582855976].

Order Cancellation Policy – CosyHugs

At CosyHugs, we aim to deliver a smooth and reliable shopping experience. However, in rare cases, we may need to cancel an order due to:

  • Technical or pricing errors on the website

  • Unavailability of the product

  • Suspicion of fraudulent activity

  • Inability to deliver to the provided address

If your order is canceled after a successful payment, a full refund will be initiated to your original payment method.


By placing an order, you acknowledge and accept the possibility of cancellation under these circumstances.

🛍️ Bulk or Gifting Orders

For large or customised gifting orders, reach out to us for special shipping arrangements and delivery timelines.

If you have any questions about shipping or need help with your order, we’re just a message away!